You’ll submit an intake request for the package you’re interested in. We’ll review your details and confirm availability based on your timeline. 

Package 1: After you submit an intake request, we confirm availability based on your timeline and then send next steps for payment and curation.

Packages 2 and 3: You’ll submit the intake form first. After we review your request, we’ll send a link to book a consultation. Following the consultation, you’ll receive a proposal outlining the recommended gifting approach, timelines, and options (including any higher-touch upgrades).

No. For all 3 packages, gifts are sent to Special Deliveries’ location first. We then package them and send them onward to the recipients’ locations for delivery.

We confirm availability first. If we can proceed, you’ll receive next steps for payment and instructions for how gift cost and shipping are handled.

For Package 2 and Package 3, the standard experience is one curated gift per group (the same gift for every recipient in that group).

If you’d like a higher-touch option, you can choose the individually curated gifts per person upgrade (includes custom builds with approvals).

• Standard: 28 days

• Peak holiday periods: 45 days

• Large events may require additional lead time to ensure availability.

We provide options within 24–48 hours after intake (availability permitting).

Yes. We handle packaging and can include a handwritten card based on your message direction and preferences.

Contact us as soon as possible. If changes happen within a tight window, availability may be limited—but we’ll work with you to find the best solution.