Frequently Asked Questions

Join the Waitlist!

    • Package 1: Individual Gifting — one curated gift for a single recipient.

    • Package 2: Group & Event Gifting — coordinated gifting for a group so gifts are delivered together (one gift per group by default).

    • Package 3: Ongoing Partnership — year-round gifting support for recurring occasions like milestones, work anniversaries, birthdays, and appreciation.

  • You’ll submit an intake request for the package you’re interested in. After we review your request, we’ll send a link to book a consultation. Following the consultation, you’ll receive a proposal outlining the recommended gifting approach, timelines, payment, and options (including any higher-touch upgrades).

  • Actually, no! Often times, we will give you a variety of options. While there are some that we will suggest that are ready-made, we also reach out to artists and designers to commission a unique and one-of-a-kind gift!

    It’s why our consultations are so important. We want to make sure we understand exactly what the aim is.

  • No. Generally for all 3 packages, gifts are sent to Special Deliveries’ location first. We then package them and send them onward to the recipients’ locations for delivery.

  • That’s completely fine! Some people want to hand deliver the gifts I choose and do their own wrapping. We love that!

    If you’d rather not have us to the packaging, we also can source gift packaging options for you to purchase that’ll fit the aesthetic and theme you’re looking for.

  • We’ll meet to discuss what you wrote in the interest form, talk about what’s next, the vision, budget, timeline, and the recipient’s personality.

    This is a time for me to get to know YOU and to know who the special someone is so I can curate a gift that truly speaks to them.

  • We confirm availability first and have a consultation call.

    If we can proceed, you’ll receive next steps for payment and instructions for how gift cost and shipping are handled.

  • For Package 2 and Package 3, the standard experience is one curated gift per group (the same gift for every recipient in that group).

    If you’d like a higher-touch option, you can choose the individually curated gifts per person upgrade (includes custom builds with approvals).

    • Standard: 28 days

    • Peak holiday periods: 45 days

    • Large events may require additional lead time to ensure availability.

  • We provide options within 24–48 hours after intake (availability permitting).

  • Yes. We handle packaging and can include a handwritten card based on your message direction and preferences.

  • Contact us as soon as possible. If changes happen within a tight window, availability may be limited—but we’ll work with you to find the best solution.